Awareness & Training
Most data breaches are caused by human error. This workshop makes sure every employee knows how to handle personal data correctly: needs analysis, training plan, tracking and ongoing awareness.
Workshop 12 video
Quick intro with a screen recording of the tasks — coming soon
What ResGuard provides
- Ready-made awareness training programmes, assigned per department
- Automatic invitations and reminders until every employee has completed the training
- Completion rates per department on the dashboard
Workshop tasks
-
1. Needs analysis
Identify which groups need which training: all employees, managers, HR, marketing and sales, IT and development.
-
2. Training plan
Plan onboarding training, annual refreshers, role-based training and training after incidents or legal changes.
In ResGuard: Awareness Training -
3. Roll out & track
Register employees in ResGuard, announce the training with a message from management and monitor completion rates by department.
In ResGuard: Awareness Training -
4. Ongoing awareness
Keep the topic visible with short tips, reminders before high-risk periods and lessons learned from incidents.
-
5. Measure effectiveness
Compare completion rates, quiz results and incidents caused by human error.
In ResGuard: Awareness Training -
6. Workshop review & close-out
Review the results, attach evidence and close the objective in ResGuard.
In ResGuard: Objective Manager
What to keep in mind under the PDPA
- Use local examples: PDPC enforcement decisions, NRIC handling and the DNC rules make the training more concrete.
- Staff who send marketing messages should know how to check the DNC Registry and handle opt-outs.
Expected result
- Needs analysis completed
- Annual training plan approved
- Training rolled out and completion rates tracked
- Awareness measures scheduled and effectiveness measured
ResGuard modules: Awareness Training, Policy Framework